Help with your report
If something doesn’t look right with your report or payment, contact us and we’ll review it.
Payment help
I paid but my report is still locked
Keep the report page open while we check your payment. Use “Check again” if needed. Please don’t pay a second time. Contact support if access is still missing.
My payment appears twice
Contact us with the payment dates and your checkout email. We’ll check whether these are completed payments or a pending card authorization. You do not need to send card details.
I lost access to my report
Try the original link in the browser you used when purchasing. Clearing cookies or changing devices can remove access. Support can verify your purchase and send a private, time-limited recovery link to the email recorded at checkout. No password or new purchase is required.
I need help finding my report
Send your checkout email and, if available, the report link or Stripe receipt reference. Support will look up the purchase. An email address or receipt screenshot alone does not grant access; we verify the payment and return access to the purchaser’s recorded email.
Report questions
Tell us if a competitor, business category, market or location looks wrong; if you disagree with a data point; or if a source appears outdated. Include the specific section and why you think it needs review. We’ll review the evidence; a correction is not a promise of a different score.
Refunds
If you experience a technical problem with a paid report or believe it contains a material processing error that makes it substantially unusable, contact Prove the Market within 7 calendar days of purchase. Full refunds are also available for duplicate payments, access or entitlement failures caused by Prove the Market, and other clear Prove the Market processing errors that cause an improper charge.
Other refund requests submitted within 7 calendar days may be reviewed individually. Standard refunds are full refunds; partial or prorated refunds are not ordinarily offered. See the Terms and refund policy.
Need help with a report, payment, or account access?
Email supportsupport@provethemarket.comPlease include:
- Your report link or report ID, if available
- The email used at checkout
- A short description of the issue
Never send us your full card number, password, API key, or other sensitive credentials. Do not send government IDs or other card details.
We handle approved refunds through the authorized Stripe support workflow. The approved refund policy shown at checkout applies.